SHIPPING & REFUND POLICIES

Shipping Information

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer $15 flat rate shipping (Excluding wholesale orders) to everywhere in Australia. 

In-store pickup

You can skip the shipping fees with free local pickup in Success, WA. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. 

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at kailani.collective@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kailani.collective@hotmail.com